Source: The Service-Profit Chain, Harvard Business Review, Mar-Apr 1994
Monday, 23 May 2011
Low employee turnover = high profits
Taco Bell discovered that the 20% of stores with the lowest employee turnover rates had double the sales and 55% higher profits than the 20% of stores with the highest employee turnover rates.
Friday, 29 April 2011
Disruptive innovation: Steel Mini Mills
In The Innovators' Solution an example of disruptive innovation is steel mini-mills, e.g. Nucor. Put integrated mill companies out of most businesses. But eventually forced all integrated mills out of a given product and hence lowered prices and wiped out their huge profits.
Monday, 11 April 2011
Governments and Behaviour Change (examples)
Great blog post with lots of examples of successful behaviour change initiatives:
Tuesday, 15 March 2011
Sunday, 6 March 2011
Lego Mindstorms: Accidental Innovation
The Lego Mindstorms range came about as a result of Lego embracing hacking of their products.
Mindstorms became Lego's most successful line.
Vodafone Webbox
Wednesday, 15 December 2010
Wednesday, 4 August 2010
Colour blocking in action from Pringles
Nice pic with some colour blocking in Tesco here:
http://www.flickr.com/photos/dead_insect/320643464/
Pringles have lots of other good pics on Flickr showing colour blocking.
http://www.flickr.com/photos/dead_insect/320643464/
Pringles have lots of other good pics on Flickr showing colour blocking.
Friday, 4 June 2010
Naming
There are lots of ways to categorise possible names. Adapting the work of others, this is the best I've come up with so far.
Types of name:
1) Descriptive/functional names:
1.1 Functional (what the company does), e.g. Microsoft
1.2 Experiential (benefit you get from it), e.g. Vue Cinemas
1.3 Provenance (people or place related), e.g. Oprah Magazine, Evian, John Lewis
1.4 Customer promise: Taste the Difference, Pret a Manger
2) Associative names
2.1 Emotional/personality, e.g. Yahoo!
2.2 Visual, e.g. Red Bull
3) Abstract, e.g. Orange, Blueotooth, Apple
Within these categories you can have:
- Existing words or coined/invented ones
- Full names or abbreviates
- Literal names or metaphorical ones (e.g. Oracle, O2, Internet Explorer)
Wednesday, 5 May 2010
Stopgap Character Analysis (for interviews etc)
Stopgap recruitment use a personality test, which seems to be a simplified version of Myers-Briggs. It has some questions that might be interesting in interviews too.
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