Holacracy - Tactical Meetings

For resolving tensions.

• What do you need to resolve that tension?
• Whose role decides that?
• Do you need this as a one off? Or if it needs to be a regular part of a role should it be sent to a Governance meeting to add to someone's regular accountabilities?
• If that happened, would it deal with that tension for you well enough for now?

Desireable-Feasible-Viable

Good definitions:

Desirable - will customers want it?
Feasible - can it be made?
Viable - can it make a profit?

Unthinkable p. 82

Adobe's innovation Kickstart box

An innovation kit for Adobe employees.

Encourages prototyping first, then presenting to management. Based on finding that good ideas get blocked because they need management approval before prototype.

Includes $1,000 prepaid card to be spent on anything needed, without any paperwork.

https://hbr.org/2015/02/inside-adobes-innovation-kit

AirBnB - how do you feel right now?

Psychology & Colour

Two very infographics on psychology and colour:

http://lifehacker.com/heres-another-one-1165700990

http://theultralinx.com/2013/04/psychology-colour-infographic-3.html

Ethnio Story

Source: Ethn.io

Futures Cone

Source: http://www.emeraldinsight.com/content_images/fig/2730050302004.png

Quno UX

Quno used to have an interesting system showing train options. A Gantt illustrated each train's departure, arrival and connection times. You could quickly see if a train departed before but arrived after a later train.

It seems to have gone now, so must have been too confusing.

Watches are always photographed at 10:10

This highlights the brand, and makes it look like they're 'smiling'.

More info: http://www.nytimes.com/2008/11/28/business/media/28adco.html?_r=0

Best ways to get insight - Mike Harris

When I hired him to speak to a corporate group Mike Harris (First Direct founder) said the best ways to get insight were:

• Use your own product
• Spend a day with them
• Talk to customer service staff
• 1 to 1 insight
• Prototyping
• Watch them, e.g. hang out in a branch

AG Lafley:

• What are they trying to get done with our products?
• What's working and what isn't?