At DaVita, if a metric is considered important, but the data isn't currently available, the metric is included on reports anyway with the notation 'not available'. The persistent mention of important measures that are missing helps motivate the company to figure out ways to gather that information.
DaVita is $2bn Californian manufacturer of kidney dialysis machines.
Source: Evidence-Based Management, Jeffrey Pfeffer and Robert Sutton, HBR
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