Monday, 21 November 2011

Hotel towel re-use

Noah Goldstein, UCLA assistant professor of HR and organised behaviour, headed up a 2010 study on how to encourage towel reuse among hotel guests. In one experiment, two different signs were tested in rooms.:
  • 1st sign had an appeal saying that towel reuse is good for the environment; 35% of guest complied.
  • 2nd sign added a social cue: "Almost 75% of guests who are asked to participate... do help by using their towel more than once." 44% compliance.
Source: Wired (UK) Aug 2011

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