Friday, 31 July 2009

Pret A Manger - culture

Good blog post on Pret and how they create their culture on The Insider here.

Key points:
- empower employees
- spend 0.4% of revenue on marketing, and
- hire for attitude not skills
And in return to find that 60% of your comment cards are positive or neutral.

Nice quote on hiring for attitude from their Head of Comms, Jay Chapman:
“You can’t hire someone who can make sandwiches and teach them to be happy,” says Jay, “So we hire happy people and teach them to make sandwiches”.

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