Tuesday, 10 November 2009

Lean Consumption - Car Repairs

Nice explanation of how Portugese car dealer GFS changed its process for repairing cars to both save itself money and its customers time. Along with 2 good diagrams of 'before' and 'after' lean processes. E.g.:

Source: 'Lean Consumption', Womack and Jones, HBR 2006. All copyrights acknowledged.

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