Monday, 11 January 2010

John Lewis, Bluewater

A few interesting notes from my visit some time ago (2007?):
  • Their biggest issues on the staff survey was people ticking 'neither agree no disagree'. So they removed that box!
  • They voted to stay shut on New Year's Day.
  • They have a 'PCP Chain' - partner, customer, profit
  • Committee of Partners monitor and change agreed uniform options.

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